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1.    Returns

  1. We have a ‘No Refund’ policy. However, refunds may be allowed in exceptional cases wherein the product is out of stock or appears to be faulty.
  2. Refunds will be issued to the same transaction methods that was used for the original purchase.
  3. You will be credited for the cost of the item(s) and applicable taxes.
  4. Shipping and handling costs are non-refundable. Please allow two weeks for the processing of returns and up to two billing cycles for the credit to appear on your credit card statement.
  5. The product must be unused, unworn, unwashed and without any flaws. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
  6. The product must include the original tags, flyers, freebies and accessories, along with the purchase invoice
  7. The product must be returned in the original and undamaged manufacturer packaging / box. Do not put tape or stickers on the manufacturers box.

2.    Exchange

  1. Product (s) can be exchanged within the 5 days from the date of purchase.
  2. The product must be unused with all labels/tags attached along with the purchase invoice.
  3. Items bought on sale cannot be exchanged.
  4. Please Note that due to the differences in color monitors/screens and lighting used during photoshoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason.
  5. We will only exchange or refund any product(s), if the product(s) received has any kind of manufacturing defect.
  6. Contact our customer service center by emailing us images of defected product at support@holaamor.org and calling us at 042-35342396 within 5 days of purchase. After our team reviews the product, you will be offered an exchange with same price value product